The above position is vacant at CashMaster in Rustenburg reporting to the Operations Manager, CashMaster
Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre.
Minimum Requirements:
Matric / Grade 12 / National Senior Certificate.
Valid Driver’s License.
Outstanding customer service skills.
Technical experience.
Excellent technical, problem solving and analytical skills.
Strong written and oral communication skills.
Ability to work weekends and holidays.
Grade C PSIRA Registered.
Key Performance Areas: (not totally inclusive)
Provide service and customer support during field visits or dispatches
Manage all on site installations, repairs, maintenance and test tasks
Diagnose errors or technical problems and determine proper solution
Comprehend customer requirements and make appropriate recommendations/briefings
Produce timely and detailed reports
Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
Operate vehicle in a safe manner
Adhere to all company’s filed procedures and processes
Maintain a professional appearance
Build positive working relationships with customer
Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
Adhere to management instructions
Core Competencies
Demonstrates integrity by modelling CashMaster’ s values and ethical standards
Strong analytical skills
Focuses on impact and result for the client and responds positively to feedback
Leads teams effectively and shows conflict resolution skills
Consistently approaches work with energy and a positive, constructive attitude
Builds strong relationships with clients and external actors
Remains calm, in control and good humoured even under pressure
Demonstrates openness to change and ability to manage complexities
Ability to advocate and provide policy advice
Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
Excellent communication and negotiation skills to persuade and influence others
Ability to multi-task and prioritize work schedules
Skills
Analytical
Communication
Critical thinking
Diplomacy
Leadership and team building
Change management
Project management
Persuasion and influencing
Judgement and decision making
Service orientation
We reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.
Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. E and OE
