IT Support Technician
Gauteng
Permanent
Full Time
Lamont Information Technology Pty Ltd
IT Support Technician
Introduction
Dear Prospective Candidates,
We are currently seeking applicants to fill two vacancies within our IT Support Team: one for a Tier 2 IT Support Technician and another for a Tier 3 IT Support Technician. Prior to submitting your CV for consideration, we kindly request that you thoroughly review the duties and responsibilities outlined below to ensure alignment with your qualifications and expertise.
Requirements for the positions include”
1. Minimum of three years of relevant experiance in IT support.
2. Possession of a valid driverws license and access to a personal vehicle.
3. Absence of prior convictions on record.
4. Submission of authentic and unaltered ceretificates.
5. Residency within Gauteng, specifically within a 40-kilometer radius of either Midrand or Sandton
Duties & Responsibilities
Tier 2: Desktop support, Application reloads, remote support, Laptop and desktop setups and scheduled maintenance including server room checks, air con checks, drive checks and battery checks
Tier3: You arent required to be able to all of the below but will need to be able to learn from the team,
Senrior Server and Infrastructure role
• Server Up Time: ensure server is highly available.
• Ensuring system performance is optimal by monitoring metrics.
• Ensure the right measures are in place to monitor which alerts are received via
syslog & siem (security information & event managements).
• Implement new systems and applications.
• Manage, maintain and recovery of Active Directory (AD).
• Ensure business continuity through implementing backups and replication
schedule systems (Disaster Recovery).
• Manage firewall and profiles for internet access.
• Ensure all infrastructure and security systems are up-to-date.
• Manage technical aspect of helpdesk with regards to daily backups and
replication.
• Test backups at Disaster Recovery (DR) site and conduct quarterly DR tests.
Cyber Security role
• Source security software applications and successfully implement within the
business.
• Research and provide recommendations to Management regarding which
external security providers and online security systems to use.
• Source and manage external security providers.
• Develop and execute security measures to monitor and protect sensitive data
and systems from infiltration and cyber-attacks.
• Investigate cyber-attacks, recommend and implement solutions by blocking
the original source without blocking legitimate traffic.
• Contribute to cyber security and server projects.
• Develop and maintain the security roadmap
Desired Experience & Qualification
Relevent to the job.
Package & Remuneration
Tier 2 – R15000-R25000 per month
Tier 3 – R25000-R40000 per month
Interested?
If you are interested in eigh of the possitions, please email your CV along with the answers to the following questions to vacancies@litsa.co.za
Q: Are you applying for the Tier 2 or Tier 3 posstion:
A:
Q: Please descibe yourself
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Q: What are your current daily IT tasks?
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Q: What is your annual renumeration expectation?
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Q: Do you have a valid drivers license and reliable vehicle?
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Q: Why are you looking to leave your current Job?
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Q: Why do you think you are a good fit for us?
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Q: Have you ever been convicted of a crime?
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Q: Can you provide 3 references?
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Q: What is your availability to work? 1 Week, 2 Weeks, 4 Weeks
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Q: How do you handle the pressure of working on tight deadlines?
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Q: Provide an example of a successful project you have completed as a technician.
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Q: What is your level of proficiency in Server hardware (1-10)
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Q: What is your level of proficiency in Networking and network principals (1-10)
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Q:C an you provide an example of a particularly challenging technical issue you’ve encountered and how you resolved it?
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Q: What is your level of proficiency in Networking and network principals (1-10)
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Q: What is your level of proficiency in Microsoft Azure (1-10)
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Q: What is your level of proficiency in Microsoft Server Operating System (1-10)
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Q: What is your level of proficiency in Microsoft Virtual Server Ecosystem (1-10)
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Q: What is your level of proficiency in Desktop application support IE: Outlook, Word, Excel (1-10)
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Q: What is your level of proficiency in Remote Desktop support (1-10)
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Q: What is your level of proficiency in Customer Service (1-10)
A:
