Customer Service Representative
Centurion
Permanent
Full Time
Schweitzer Engineering Laboratories
Customer Service Representative
Introduction
Schweitzer Engineering Laboratories (SEL) seeks a Customer Service Representative who is proactive, quality focused, and customer-oriented to join our team in Centurion. The ideal candidate must provide world-class customer care to both internal and external customers, engage in supporting regional customer support activities, ability to learn concepts and technical details of products, passionately communicative, committed and able to work cooperatively in a team environment. The candidate must based in South Africa. If you are looking for an opportunity to be a part of our innovative sales & customer service team and willing to join growing global company, then this position is for you!
Desired Experience & Qualification
As a CSR a typical day might include the following:
Provide world-class customer care to both internal and external customers.
Engage in regional customer support activities including accurate entry of orders, quotes and RMA’s, and creation and maintenance of special specifications
Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
Complete and pass required customer service certifications.
Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
Assist with customer feedback tracking and driving to customer satisfaction.
Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
Understand. Create. Simplify.
Other duties as assigned (may include office administration and other support duties dependent on region/department).
This job might be for you if:
Have minimum 1 year of customer service experience
Possess an associate’s degree or related business experience
Have an ability to learn concepts and technical details of products
You can learn new skills and assume new responsibilities
Have strong writing, proofreading, documentation, and communication skills
Why SEL?
Competitive pay. Superior benefits. Inspiring work.
We provide and take care of our employees with outstanding benefits, competitive pay, challenging work, and a rewarding career.
Top tier medical aid, prescription, dental, vision, life, and disability insurance.
Varied leave plans like annual leaves, sick leaves, parental leaves etc. to maintain a healthy life balance
Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP).
Wellbeing benefit like free and confidential Employee Assistance Program (EAP)
International Travel Medical and Security Assistance to assist our traveling employees and accompanying family members worldwide
Pension contribution
Pay Range Data
We base our starting pay offer on location and job-related factors such as candidate experience, training, knowledge, and skills.
To apply use the link below:
https://www.pnet.co.za/jobs–Customer-Service-Representative-Centurion-Schweitzer-Engineering-Laboratories–3818061-inline.html?rltr=1_1_25_seorl_m_0_0_0_0_0_0
